質(zhi)(zhi)(zhi)量是(shi)生(sheng)(sheng)產出來(lai)的(de)，這樣的(de)場景你(ni)(ni)(ni)(ni)一定不(bu)(bu)會陌生(sheng)(sheng)，在(zai)工廠的(de)生(sheng)(sheng)產車間里，機器(qi)轟(hong)鳴(ming)，在(zai)辦公室(shi)內卻彌漫著(zhu)火(huo)藥(yao)味，生(sheng)(sheng)產主(zhu)(zhu)管(guan)(guan)(guan)怒氣沖沖地(di)找到(dao)品質(zhi)(zhi)(zhi)主(zhu)(zhu)管(guan)(guan)(guan)說(shuo)(shuo)：“首件和巡檢都沒有(you)問題，現(xian)在(zai)入庫了，你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)評檢員說(shuo)(shuo)有(you)問題，你(ni)(ni)(ni)(ni)是(shi)不(bu)(bu)是(shi)故意(yi)(yi)刁難我(wo)(wo)啊，要返(fan)工你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)質(zhi)(zhi)(zhi)量部(bu)(bu)(bu)門(men)(men)自己去(qu)返(fan)工。” 說(shuo)(shuo)完(wan)生(sheng)(sheng)產部(bu)(bu)(bu)門(men)(men)還不(bu)(bu)忘威脅一句：“到(dao)時候出不(bu)(bu)了貨(huo)你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)承擔一切后果。” 生(sheng)(sheng)產主(zhu)(zhu)管(guan)(guan)(guan)前腳剛(gang)走(zou)，pmc 主(zhu)(zhu)管(guan)(guan)(guan)又(you)找上(shang)門(men)(men)來(lai)了，還沒等品質(zhi)(zhi)(zhi)主(zhu)(zhu)管(guan)(guan)(guan)緩過(guo)(guo)神來(lai)，pmc 主(zhu)(zhu)管(guan)(guan)(guan)率先開火(huo)說(shuo)(shuo)：“你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)怎(zen)么(me)做(zuo)事的(de)，生(sheng)(sheng)產部(bu)(bu)(bu)都忙冒煙了，你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)還在(zai)辦公室(shi)，趕緊給我(wo)(wo)抽(chou)點(dian)檢驗員來(lai)支援(yuan)產線。” 品質(zhi)(zhi)(zhi)主(zhu)(zhu)管(guan)(guan)(guan)無奈(nai)地(di)回應(ying)說(shuo)(shuo)：“我(wo)(wo)們(men)(men)(men)(men)(men)(men)(men)(men)人手也(ye)不(bu)(bu)夠(gou)。”pmc 部(bu)(bu)(bu)門(men)(men)主(zhu)(zhu)管(guan)(guan)(guan)回懟道：“人手不(bu)(bu)夠(gou)你(ni)(ni)(ni)(ni)去(qu)呀(ya)(ya)，你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)品質(zhi)(zhi)(zhi)部(bu)(bu)(bu)又(you)不(bu)(bu)創造價值，天天坐在(zai)辦公室(shi)干(gan)什(shen)么(me)，我(wo)(wo)不(bu)(bu)管(guan)(guan)(guan)，十(shi)分鐘(zhong)內你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)的(de)檢驗員要到(dao)現(xian)場。” 剛(gang)說(shuo)(shuo)完(wan)，銷售(shou)部(bu)(bu)(bu)門(men)(men)又(you)找上(shang)來(lai)：“你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)質(zhi)(zhi)(zhi)檢部(bu)(bu)(bu)是(shi)干(gan)什(shen)么(me)的(de)，剛(gang)發出去(qu)的(de)貨(huo)就被客(ke)戶投訴了。” 品質(zhi)(zhi)(zhi)主(zhu)(zhu)管(guan)(guan)(guan)解釋道：“你(ni)(ni)(ni)(ni)那個訂(ding)單(dan)(dan)我(wo)(wo)早就說(shuo)(shuo)有(you)質(zhi)(zhi)(zhi)量風(feng)險，是(shi)你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)自己同意(yi)(yi)說(shuo)(shuo)是(shi)急單(dan)(dan)急單(dan)(dan)，一再要堅持發貨(huo)的(de)呀(ya)(ya)。” 這時銷售(shou)經理耍起了無賴：“我(wo)(wo)不(bu)(bu)管(guan)(guan)(guan)，貨(huo)經過(guo)(guo)你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)的(de)手你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)就有(you)責(ze)任(ren)，我(wo)(wo)堅持要發你(ni)(ni)(ni)(ni)們(men)(men)(men)(men)(men)(men)(men)(men)不(bu)(bu)會堅持原(yuan)則(ze)攔著(zhu)嗎，啊，你(ni)(ni)(ni)(ni)現(xian)在(zai)就是(shi)推卸責(ze)任(ren)。”
這些場景都不(bu)太陌生(sheng)(sheng)，也是很(hen)多工廠品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)負責人的(de)(de)現狀(zhuang)，甚至很(hen)多人覺得品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)不(bu)是很(hen)重要(yao)，研(yan)發、生(sheng)(sheng)產(chan)、銷售才重要(yao)，因(yin)為他(ta)們創造(zao)價值，賺錢才是最(zui)重要(yao)的(de)(de)，所以品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)部(bu)門往(wang)往(wang)在(zai)工廠地(di)位(wei)不(bu)太高(gao)(gao)。其實，品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)量是生(sheng)(sheng)產(chan)出來(lai)的(de)(de)，不(bu)是檢(jian)驗出來(lai)。只(zhi)有(you)在(zai)生(sheng)(sheng)產(chan)過(guo)程當中的(de)(de)每個環節，嚴格按照生(sheng)(sheng)產(chan)工藝和(he)(he)作業指導書的(de)(de)要(yao)求進行，才能保(bao)證(zheng)產(chan)品(pin)(pin)(pin)(pin)的(de)(de)質(zhi)(zhi)(zhi)量，如果忽略過(guo)程控制，只(zhi)靠檢(jian)驗是不(bu)可能保(bao)證(zheng)產(chan)品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)量，因(yin)為質(zhi)(zhi)(zhi)量檢(jian)驗只(zhi)能剔除(chu)次(ci)品(pin)(pin)(pin)(pin)和(he)(he)廢品(pin)(pin)(pin)(pin)，并不(bu)能夠整(zheng)體地(di)提高(gao)(gao)產(chan)品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)量。也就(jiu)是質(zhi)(zhi)(zhi)量控制的(de)(de)重點絕不(bu)能放(fang)(fang)在(zai)事后把關，必須放(fang)(fang)在(zai)制造(zao)階段(duan)，即生(sheng)(sheng)產(chan)過(guo)程階段(duan)。
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