初創企(qi)(qi)業，小(xiao)型企(qi)(qi)業需要(yao)搞流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)理(li)(li)(li)嗎？小(xiao)企(qi)(qi)業當然需要(yao)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)理(li)(li)(li)。但(dan)要(yao)傾(qing)向于(yu)和(he)業務(wu)(wu)(wu)相(xiang)關(guan)和(he)客戶體(ti)驗相(xiang)關(guan)的(de)(de)(de)業務(wu)(wu)(wu)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)，工(gong)(gong)(gong)(gong)(gong)作(zuo)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)或者服(fu)務(wu)(wu)(wu)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)理(li)(li)(li)。因(yin)為人(ren)少管(guan)理(li)(li)(li)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)倒(dao)不(bu)(bu)是重點，不(bu)(bu)要(yao)跟大(da)企(qi)(qi)業照(zhao)樣學樣，一定(ding)是依照(zhao)我們自己(ji)的(de)(de)(de)實(shi)際情況(kuang)來(lai)(lai)做(zuo)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)理(li)(li)(li)。公(gong)(gong)(gong)司(si)就那(nei)么三(san)兩(liang)個人(ren)，什么事都聽老板的(de)(de)(de)，要(yao)什么流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)，公(gong)(gong)(gong)司(si)業務(wu)(wu)(wu)就這(zhe)(zhe)么簡單，大(da)家都熟悉(xi)，也用不(bu)(bu)上(shang)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)，公(gong)(gong)(gong)司(si)都忙著求生(sheng)存呢(ni)(ni)，哪有(you)閑(xian)心搞流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)。以上(shang)說的(de)(de)(de)都沒錯，做(zuo)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)理(li)(li)(li)的(de)(de)(de)目的(de)(de)(de)是為了(le)提升工(gong)(gong)(gong)(gong)(gong)作(zuo)效率(lv)，對于(yu)小(xiao)公(gong)(gong)(gong)司(si)來(lai)(lai)講流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)理(li)(li)(li)有(you)沒有(you)必(bi)要(yao)做(zuo)呢(ni)(ni)？答案是肯(ken)定(ding)的(de)(de)(de)，小(xiao)公(gong)(gong)(gong)司(si)更需要(yao)提高工(gong)(gong)(gong)(gong)(gong)作(zuo)效率(lv)。有(you)人(ren)擔心說小(xiao)的(de)(de)(de)公(gong)(gong)(gong)司(si)搞流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)會(hui)不(bu)(bu)會(hui)把(ba)簡單的(de)(de)(de)事復雜化(hua)，確實(shi)實(shi)際當中有(you)很多(duo)這(zhe)(zhe)樣的(de)(de)(de)失敗案例，小(xiao)的(de)(de)(de)企(qi)(qi)業也去做(zuo) oa 去做(zuo) erp，效果其實(shi)并不(bu)(bu)好，反倒(dao)成(cheng)了(le)人(ren)去伺(si)候工(gong)(gong)(gong)(gong)(gong)具(ju)了(le)。同時呢(ni)(ni)管(guan)理(li)(li)(li)也失去了(le)靈活性，工(gong)(gong)(gong)(gong)(gong)作(zuo)沒了(le)變動。但(dan)小(xiao)公(gong)(gong)(gong)司(si)的(de)(de)(de)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)理(li)(li)(li)應當側(ce)重業務(wu)(wu)(wu)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)、工(gong)(gong)(gong)(gong)(gong)作(zuo)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)和(he)服(fu)務(wu)(wu)(wu)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)，而(er)不(bu)(bu)是管(guan)理(li)(li)(li)流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)，因(yin)為這(zhe)(zhe)些流(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)是和(he)工(gong)(gong)(gong)(gong)(gong)作(zuo)效率(lv)和(he)客戶的(de)(de)(de)體(ti)驗感緊密相(xiang)關(guan)的(de)(de)(de)。
比如說(shuo)像互聯網公(gong)(gong)司(si)(si)，即(ji)使很小(xiao)(xiao)的(de)(de)公(gong)(gong)司(si)(si)你(ni)就(jiu)會(hui)發(fa)現它(ta)都有(you)(you)一(yi)塊白板(ban)，這塊白板(ban)的(de)(de)用處就(jiu)是(shi)梳(shu)理(li)(li)業務流程用的(de)(de)，每隔幾天(tian)成員就(jiu)會(hui)就(jiu)某個業務的(de)(de)流程去梳(shu)理(li)(li)做(zuo)迭(die)代(dai)優化做(zuo)共(gong)識，這種做(zuo)法能夠(gou)及時把好(hao)的(de)(de)經(jing)驗沉淀下來，減少出(chu)錯(cuo)提(ti)高效率，發(fa)現問題及時優化改進，更促進了小(xiao)(xiao)團隊的(de)(de)機動靈(ling)活性。所以(yi)呢不(bu)(bu)管你(ni)的(de)(de)公(gong)(gong)司(si)(si)有(you)(you)多(duo)(duo)小(xiao)(xiao)，只要(yao)(yao)(yao)不(bu)(bu)是(shi)只有(you)(you)一(yi)個人(ren)(ren)，只要(yao)(yao)(yao)你(ni)的(de)(de)工作需要(yao)(yao)(yao)有(you)(you)角色分工涉及多(duo)(duo)人(ren)(ren)協同，需要(yao)(yao)(yao)重(zhong)復開展(zhan)就(jiu)一(yi)定要(yao)(yao)(yao)有(you)(you)流程。很多(duo)(duo)小(xiao)(xiao)公(gong)(gong)司(si)(si)的(de)(de)老板(ban)認為不(bu)(bu)需要(yao)(yao)(yao)的(de)(de)原因是(shi)因為他覺(jue)得大家閉著(zhu)眼睛都知道(dao)怎么干，這樣完全依(yi)賴個人(ren)(ren)經(jing)驗去做(zuo)就(jiu)會(hui)出(chu)現每件事的(de)(de)處理(li)(li)方式總有(you)(you)差(cha)異。處理(li)(li)的(de)(de)效果有(you)(you)差(cha)異，處理(li)(li)的(de)(de)方法和路徑也(ye)會(hui)有(you)(you)差(cha)異，依(yi)賴人(ren)(ren)的(de)(de)經(jing)驗和狀態來發(fa)揮(hui)是(shi)最容易出(chu)錯(cuo)的(de)(de)。即(ji)使有(you)(you)好(hao)的(de)(de)經(jing)驗也(ye)不(bu)(bu)能夠(gou)沉淀下來，猴子(zi)掰(bai)棒(bang)子(zi)什么也(ye)留(liu)不(bu)(bu)下來。小(xiao)(xiao)公(gong)(gong)司(si)(si)的(de)(de)流程一(yi)定要(yao)(yao)(yao)為業務服務，要(yao)(yao)(yao)最簡(jian)化，流程好(hao)不(bu)(bu)好(hao)，客(ke)戶的(de)(de)反饋是(shi)最真實(shi)的(de)(de)。
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