一招解(jie)決(jue)項(xiang)目(mu)(mu)(mu)經(jing)理溝(gou)(gou)(gou)通(tong)(tong)(tong)難題(ti)。項(xiang)目(mu)(mu)(mu)經(jing)理80%的(de)(de)工作(zuo)時(shi)間(jian)都在溝(gou)(gou)(gou)通(tong)(tong)(tong)，而與各相(xiang)關(guan)方(fang)的(de)(de)溝(gou)(gou)(gou)通(tong)(tong)(tong)好壞(huai)，又直接(jie)影(ying)響了(le)項(xiang)目(mu)(mu)(mu)目(mu)(mu)(mu)標。相(xiang)信(xin)這幾個(ge)溝(gou)(gou)(gou)通(tong)(tong)(tong)原則，你一定了(le)解(jie)過，溝(gou)(gou)(gou)通(tong)(tong)(tong)前(qian)提(ti)(ti)前(qian)做(zuo)好準備，運用多種溝(gou)(gou)(gou)通(tong)(tong)(tong)方(fang)式，口頭、書面等等，提(ti)(ti)供(gong)多樣選項(xiang)，永遠有plan B溝(gou)(gou)(gou)通(tong)(tong)(tong)時(shi)確(que)認溝(gou)(gou)(gou)通(tong)(tong)(tong)信(xin)息無(wu)(wu)誤。但在實際溝(gou)(gou)(gou)通(tong)(tong)(tong)中，還(huan)是(shi)難以避免發生爭(zheng)論(lun)和沖突，溝(gou)(gou)(gou)通(tong)(tong)(tong)目(mu)(mu)(mu)的(de)(de)也無(wu)(wu)法達(da)成(cheng)。這款實用溝(gou)(gou)(gou)通(tong)(tong)(tong)模型簡(jian)稱DESO，來(lai)源于馬歇爾盧森堡博(bo)士(shi)的(de)(de)非暴力溝(gou)(gou)(gou)通(tong)(tong)(tong)，專用于說服(fu)他人達(da)成(cheng)目(mu)(mu)(mu)的(de)(de)，主要包括四個(ge)部分。describe 描(miao)述背景(jing)，express 表(biao)達(da)感(gan)受(shou)，specify 詳述請(qing)求，outcome說明結果。
舉個例子，說(shuo)服客(ke)(ke)戶方給任(ren)(ren)(ren)務(wu)排(pai)優先(xian)(xian)級，并客(ke)(ke)觀(guan)描述背景(jing)，縣(xian)項(xiang)目組(zu)成員(yuan)手(shou)頭(tou)的(de)任(ren)(ren)(ren)務(wu)，每天加班需(xu)要一周才能(neng)做完。如(ru)果現(xian)在臨時加需(xu)求，會(hui)(hui)影響其(qi)他任(ren)(ren)(ren)務(wu)的(de)進度(du)。表達感受，我理解您(nin)(nin)的(de)需(xu)求非常緊急和重(zhong)(zhong)要，但(dan)我非常擔心會(hui)(hui)不會(hui)(hui)影響其(qi)他更重(zhong)(zhong)要的(de)任(ren)(ren)(ren)務(wu)的(de)進度(du)。詳述請求，所以我需(xu)要您(nin)(nin)給這些任(ren)(ren)(ren)務(wu)排(pai)一下(xia)優先(xian)(xian)級，說(shuo)明(ming)哪些是需(xu)要優先(xian)(xian)完成的(de)，哪些可以往后(hou)排(pai)。說(shuo)明(ming)結(jie)果排(pai)好優先(xian)(xian)級能(neng)避免一些風險。比如(ru)項(xiang)目組(zu)成員(yuan)先(xian)(xian)完成了不那么重(zhong)(zhong)要的(de)任(ren)(ren)(ren)務(wu)，卻導致重(zhong)(zhong)要的(de)事情延期了。解決問題，能(neng)動嘴絕不動手(shou)，學(xue)會(hui)(hui)了嗎？
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