采購經(jing)常抱(bao)怨客(ke)戶指(zhi)定的(de)供應商(shang)很牛(niu)逼，不配合，不服管。在(zai)品質(zhi)交期、服務成本(ben)、責任及技(ji)術方(fang)面經(jing)常出(chu)問題(ti)，但本(ben)質(zhi)上是采購，不知道怎么管，不愿(yuan)管，不想(xiang)管、不會(hui)管的(de)問題(ti)，做好(hao)三個事有效管理客(ke)戶，指(zhi)定供應商(shang)。
1、是事先聲明(ming)(ming)。責任在(zai)(zai)與客(ke)(ke)(ke)戶(hu)(hu)簽訂(ding)買賣合(he)(he)同(tong)(tong)時，要事先聲明(ming)(ming)責任明(ming)(ming)確客(ke)(ke)(ke)戶(hu)(hu)指定(ding)供應商(shang)(shang)在(zai)(zai)價格、質量、交期(qi)、服(fu)務等方面(mian)的責任范圍，并在(zai)(zai)合(he)(he)同(tong)(tong)里面(mian)注明(ming)(ming)。一旦客(ke)(ke)(ke)戶(hu)(hu)指定(ding)的供應商(shang)(shang)出現問(wen)題，客(ke)(ke)(ke)戶(hu)(hu)需要承(cheng)擔責任的條款(kuan)在(zai)(zai)與供應商(shang)(shang)簽訂(ding)合(he)(he)作(zuo)合(he)(he)同(tong)(tong)與協議時，要求(qiu)客(ke)(ke)(ke)戶(hu)(hu)作(zuo)為見證(zheng)。同(tong)(tong)時要弄(nong)清楚客(ke)(ke)(ke)戶(hu)(hu)指定(ding)的理(li)由(you)，提供替(ti)代供應商(shang)(shang)給客(ke)(ke)(ke)戶(hu)(hu)，或者要求(qiu)客(ke)(ke)(ke)戶(hu)(hu)提供其他供應商(shang)(shang)。
2、是事中(zhong)嚴格管(guan)(guan)理。在(zai)合同履行(xing)過(guo)程中(zhong)，嚴格供(gong)應(ying)(ying)(ying)商(shang)(shang)(shang)(shang)流程管(guan)(guan)理，對客戶指(zhi)(zhi)定(ding)供(gong)應(ying)(ying)(ying)商(shang)(shang)(shang)(shang)一(yi)視同仁，嚴格執(zhi)行(xing)供(gong)應(ying)(ying)(ying)商(shang)(shang)(shang)(shang)管(guan)(guan)理辦(ban)法(fa)，嚴格進行(xing)供(gong)應(ying)(ying)(ying)商(shang)(shang)(shang)(shang)評估。對指(zhi)(zhi)定(ding)供(gong)應(ying)(ying)(ying)商(shang)(shang)(shang)(shang)在(zai)價格、質量(liang)、交期、服務(wu)等方面(mian)建立詳細的量(liang)化數據(ju)，以做到(dao)有(you)據(ju)可查，并形(xing)成指(zhi)(zhi)定(ding)供(gong)應(ying)(ying)(ying)商(shang)(shang)(shang)(shang)評價通(tong)告(gao)客戶。
3、是事后整(zheng)改(gai)替換。對于有(you)缺陷的供(gong)(gong)應(ying)(ying)商(shang)(shang)提出整(zheng)改(gai)要(yao)求，并設定(ding)(ding)整(zheng)改(gai)期限，必(bi)(bi)要(yao)時給供(gong)(gong)應(ying)(ying)商(shang)(shang)一(yi)些可(ke)(ke)操作的整(zheng)改(gai)建議(yi)。對不(bu)合格(ge)供(gong)(gong)應(ying)(ying)商(shang)(shang)，如果供(gong)(gong)應(ying)(ying)商(shang)(shang)不(bu)配合，改(gai)善或改(gai)善無效，可(ke)(ke)以(yi)協同客(ke)戶(hu)(hu)一(yi)同去供(gong)(gong)應(ying)(ying)商(shang)(shang)現場解決，或與供(gong)(gong)應(ying)(ying)商(shang)(shang)進行必(bi)(bi)要(yao)的談(tan)判，也可(ke)(ke)以(yi)向客(ke)戶(hu)(hu)建議(yi)停止指定(ding)(ding)推薦替代供(gong)(gong)應(ying)(ying)商(shang)(shang)。與客(ke)戶(hu)(hu)協商(shang)(shang)，改(gai)變合作模式，由客(ke)戶(hu)(hu)直接管理。供(gong)(gong)應(ying)(ying)商(shang)(shang)要(yao)注意客(ke)戶(hu)(hu)與指定(ding)(ding)供(gong)(gong)應(ying)(ying)商(shang)(shang)之間存(cun)在的人際關系(xi)、利益(yi)輸送、股權等(deng)方面的關系(xi)帶來的風險。做好(hao)這三(san)個事，至少(shao)將客(ke)戶(hu)(hu)指定(ding)(ding)的供(gong)(gong)應(ying)(ying)商(shang)(shang)管理做到可(ke)(ke)控(kong)范圍內。
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