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為何關愛員工是企業昌盛之道?

 
講師:林安 瀏覽次數:2324
 所謂鐵打的公司,流水的員工,為什么現在員工辭職那么容易?這就要看你把員工當工具看,還是把員工當做你的兄弟姐妹看。來看看海底撈,為什么他們的員工流失率那么低?首先工資比同行高,住宿的條件也比較好。因為海底撈知道員工不僅僅是員工,員工就是他們的產品,員工的服務態度直接影響了客戶愿不愿意再次來消費以及滿意

所謂鐵打的(de)(de)(de)(de)公(gong)司,流水(shui)的(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong),為(wei)什么(me)現在(zai)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)辭(ci)職那么(me)容易(yi)?這就要(yao)看你把員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)當工(gong)(gong)(gong)(gong)具(ju)看,還是(shi)把員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)當做(zuo)你的(de)(de)(de)(de)兄(xiong)弟姐(jie)妹看。來看看海底撈,為(wei)什么(me)他(ta)們的(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)流失率那么(me)低?首先工(gong)(gong)(gong)(gong)資比同(tong)行(xing)高,住宿(su)的(de)(de)(de)(de)條件也比較好。因為(wei)海底撈知(zhi)道員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)不僅僅是(shi)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong),員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)就是(shi)他(ta)們的(de)(de)(de)(de)產(chan)品,員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)服(fu)務態度直接影響了(le)客(ke)戶(hu)(hu)愿不愿意再次來消(xiao)費以及滿意度,看是(shi)否能持續復(fu)購,決(jue)定了(le)企(qi)業(ye)(ye)的(de)(de)(de)(de)生死(si)存亡。所以老板把員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)服(fu)務好,員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)才能把客(ke)戶(hu)(hu)服(fu)務好,客(ke)戶(hu)(hu)才能讓你的(de)(de)(de)(de)企(qi)業(ye)(ye)基業(ye)(ye)長(chang)青(qing)。而(er)現在(zai)很多企(qi)業(ye)(ye)不把員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)當人看,只(zhi)把員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)當工(gong)(gong)(gong)(gong)具(ju)。在(zai)這個時代(dai),企(qi)業(ye)(ye)的(de)(de)(de)(de)競(jing)爭不再是(shi)產(chan)品的(de)(de)(de)(de)競(jing)爭,而(er)是(shi)人才的(de)(de)(de)(de)競(jing)爭。只(zhi)有(you)擁有(you)了(le)優(you)秀的(de)(de)(de)(de)人才,企(qi)業(ye)(ye)才能真(zhen)正的(de)(de)(de)(de)做(zuo)強做(zuo)大。所以我(wo)們要(yao)學會尊重人才,那么(me)我(wo)們應該如何做(zuo)?

1、首先你要提供激勵和(he)獎勵。老板要明白,不同年代的員(yuan)工(gong)對激勵和(he)獎勵有不同的需求和(he)期望。70后可(ke)能更(geng)看重經濟報(bao)酬,80后可(ke)能更(geng)看重職(zhi)業(ye)發(fa)展和(he)尊重90后和(he)00后,可(ke)能更(geng)看重工(gong)作(zuo)的滿意度。員(yuan)工(gong)的年齡(ling)在(zai)變(bian),老板也要學會與時俱進。

2、其(qi)次,理解并尊重(zhong)員工的(de)(de)(de)需(xu)(xu)求。不同(tong)(tong)年(nian)代的(de)(de)(de)員工有不同(tong)(tong)的(de)(de)(de)生活(huo)階段和需(xu)(xu)求。70后(hou)可(ke)能需(xu)(xu)要照顧年(nian)邁的(de)(de)(de)父母。80后(hou)可(ke)能需(xu)(xu)要照顧年(nian)幼的(de)(de)(de)孩子。90后(hou)和00后(hou)可(ke)能在尋找(zhao)個人生活(huo)和工作的(de)(de)(de)平衡(heng)。

3、最(zui)后提供(gong)成長(chang)和發展的(de)機會,讓員工(gong)(gong)能夠大展身手,實現(xian)他們的(de)職業目(mu)標。對于(yu)80后、90后、00后來說,這是(shi)非常重要(yao)的(de)。所以(yi)老板(ban)的(de)思維要(yao)轉變(bian)了,對于(yu)員工(gong)(gong)要(yao)么(me)就給(gei)錢(qian)給(gei)發展,要(yao)么(me)就給(gei)愛(ai)(ai)。如果錢(qian)也給(gei)不了,愛(ai)(ai)也給(gei)不了,還(huan)要(yao)員工(gong)(gong)忠誠于(yu)你(ni),你(ni)是(shi)生(sheng)了他還(huan)是(shi)養了他呢?所以(yi)關愛(ai)(ai)員工(gong)(gong),企業昌盛,打(da)擊員工(gong)(gong),企業衰敗。



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林安
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