客(ke)服智(zhi)能(neng)(neng)(neng)(neng)化【課程背(bei)景】近幾年客(ke)服管理(li)的智(zhi)能(neng)(neng)(neng)(neng)化應用越來越廣泛和深入,包括智(zhi)能(neng)(neng)(neng)(neng)路由、智(zhi)能(neng)(neng)(neng)(neng)外呼、智(zhi)能(neng)(neng)(neng)(neng)應答機器人、智(zhi)能(neng)(neng)(neng)(neng)坐席助手(shou)、智(zhi)能(neng)(neng)(neng)(neng)語(yu)音分析(xi)、智(zhi)能(neng)(neng)(neng)(neng)質(zhi)檢等信息系(xi)統(tong)開始全面部署,客(ke)服的運(yun)營管理(li)也(ye)從傳(chuan)統(tong)人員管理(li)和流
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