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無錫跨部門溝通培訓班

課程說明    
"?為什么一件事情有一個部門主導一個部門配合就沒人配合？ 
?部門之間的交叉與重疊部分誰來處理？如何處理？ 
?怎樣才能打破部門墻，克服部門間的溝通障礙，讓員工發揮1+1〉2的效果？ 
?一線同事在前線拼的“你死我活”，好容易搞掂客戶，沒想到卻“后院起火”…… 
    在公司里，員工和中級主管花在內部溝通的時間大約占其工作時間的40～50，而對于高層主管，這個比率會更高。如何提高公司內部溝通的有效性以改善運營效率呢？ 
    我們每天究竟要花多長時間處理一件事情，究竟是怎樣失去我們優質客戶的？《跨部門溝通》課程中將給您帶來實用、實戰、實效的思維方式與行為模式…… "    
    
課程特色    
結構型知識點介紹+卓越理念感悟+典型案例研討與點評+關鍵問題互動交流+活力型游戲深刻感悟+操作性現場演練    
    
授課目標    
"?通過學習科學溝通原理使學員掌握自己的溝通現狀，了解溝通過程模式及溝通的障礙； 
?通過學習企業跨部門溝通技巧使學員了解企業內溝通的不敗法則； 
?通過有效溝通技巧訓練，使學員掌握成功溝通的必備技能； 
?通過溝通情境訓練使學員真正掌握技巧的應用。 "    
課程大綱    
"模塊一：跨部門溝通的重要意義 
?企業跨部門溝通所面臨的問題 
?低效部門溝通對個人的不良影響 
?低效部門溝通對組織的不良影響
?你究竟(jing)是(shi)怎樣與別人溝通的

模塊二：如何認識溝通 
?溝通是什么
?溝通過程模式及要素 
?為何總是溝而不通
?信任是溝通的基礎 

模塊三：跨部門溝通中障礙及原因
?組織分工問題（模糊地帶）
?各部門目標之間的差異
?不容忽視的“部門墻”
?客觀存在的個體差異
?溝通的能力與技巧
?橫向的溝通的機制不健全
?企(qi)業良好溝通文化未形成

模塊四：如何與不同類型的人溝通
?人際溝通風格的類型 
?了解個人溝通風格類型 
?自我測試：人際溝通風格
?不同人際溝通風格的特征 
?不(bu)同溝(gou)通(tong)風格的(de)溝(gou)通(tong)技巧 

模塊五：跨部門溝通的解決之道 
?個體層面：
?個人溝通能力提升
?跨部門溝通中的要點
?組織層面：
?組織結構、流程梳理與再造
?整合目標并建立共同目標
?營造良(liang)好的溝通文化(hua)氛圍

模塊六：跨部門中的會議溝通
?跨部門的會議分類
?跨部門會議效率低的原因
?跨部門的會議工作流程
?如何化(hua)解(jie)會議中(zhong)的沖突

模塊七：現場與學員進行互動及問題交流"    
     
講師介紹——劉峰松老師    
"★ 人力資源管理師 高級
★ 人力資源法務咨詢師 高級
★ 中國注冊培訓師 高級
★ 注冊國際職業培訓師
★ 中國人力資源開發研究會 研究員
★ 澳門(men)城市大學MBA"    

服務客戶    
南(nan)(nan)京(jing)(jing)春蘭汽(qi)車(che)集團(tuan)(tuan)(tuan)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、南(nan)(nan)京(jing)(jing)德興汽(qi)車(che)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、遠東汽(qi)車(che)技(ji)(ji)(ji)術開發（南(nan)(nan)京(jing)(jing)）有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、長沙(sha)華(hua)源電(dian)(dian)力(li)設(she)備(bei)(bei)(bei)(bei)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、 南(nan)(nan)京(jing)(jing)康尼科(ke)(ke)(ke)(ke)技(ji)(ji)(ji)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si) 、徐(xu)州淮海(hai)集團(tuan)(tuan)(tuan)宗申摩托車(che)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si) 、蘇(su)州信能(neng)精密(mi)機械有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si) 、 浙(zhe)江亞之(zhi)星汽(qi)車(che)部件有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、 中建鋼構(gou)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、 杭蕭鋼構(gou)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si) 、無錫東元科(ke)(ke)(ke)(ke)技(ji)(ji)(ji)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、 南(nan)(nan)京(jing)(jing)計(ji)華(hua)制冷設(she)備(bei)(bei)(bei)(bei)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)；江蘇(su)海(hai)企船舶(bo)重(zhong)巟(huang)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、中遠集團(tuan)(tuan)(tuan)連云港(gang)遠洋流(liu)體裝(zhuang)卸設(she)備(bei)(bei)(bei)(bei)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、江蘇(su)揚(yang)農化(hua)巟(huang)集團(tuan)(tuan)(tuan)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、南(nan)(nan)京(jing)(jing)金陵(ling)斯(si)泰潘化(hua)學(xue)、南(nan)(nan)京(jing)(jing)錦湖(hu)輪胎、青島(dao)賽輪金宇集團(tuan)(tuan)(tuan)、南(nan)(nan)京(jing)(jing)錦湖(hu)輪胎有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、安徽盛世(shi)科(ke)(ke)(ke)(ke)技(ji)(ji)(ji)軌道裝(zhuang)備(bei)(bei)(bei)(bei)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)；北(bei)京(jing)(jing)東展科(ke)(ke)(ke)(ke)博有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、 北(bei)京(jing)(jing)泰派斯(si)特電(dian)(dian)子(zi)科(ke)(ke)(ke)(ke)技(ji)(ji)(ji)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、 南(nan)(nan)京(jing)(jing)奇科(ke)(ke)(ke)(ke)科(ke)(ke)(ke)(ke)技(ji)(ji)(ji)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si) 、 福建冠威智(zhi)能(neng)科(ke)(ke)(ke)(ke)技(ji)(ji)(ji)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si) 、中國航天607所(suo) 、無錫雷華(hua)科(ke)(ke)(ke)(ke)技(ji)(ji)(ji)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si) 、中航巟(huang)業雷達(da)與電(dian)(dian)子(zi)設(she)備(bei)(bei)(bei)(bei)研(yan)究(jiu)所(suo) 、中科(ke)(ke)(ke)(ke)科(ke)(ke)(ke)(ke)隆光(guang)電(dian)(dian)儀器設(she)備(bei)(bei)(bei)(bei)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si) 、 無錫拓能(neng)自動化(hua)科(ke)(ke)(ke)(ke)技(ji)(ji)(ji)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si) 、江蘇(su)雅迪科(ke)(ke)(ke)(ke)技(ji)(ji)(ji)發展有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)；神華(hua)集團(tuan)(tuan)(tuan)、四(si)川水電(dian)(dian)集團(tuan)(tuan)(tuan) 、南(nan)(nan)網(wang)(wang)廣(guang)西(xi)河(he)池電(dian)(dian)力(li)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si) 、南(nan)(nan)網(wang)(wang)廣(guang)西(xi)北(bei)流(liu)電(dian)(dian)力(li)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、四(si)川雅礱江水電(dian)(dian)集團(tuan)(tuan)(tuan)、天津(jin)電(dian)(dian)力(li)、天津(jin)國家電(dian)(dian)網(wang)(wang)信息產業集團(tuan)(tuan)(tuan)、河(he)南(nan)(nan)南(nan)(nan)陽電(dian)(dian)力(li)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、貴州茶園電(dian)(dian)廠(chang)、國網(wang)(wang)上海(hai)置(zhi)信電(dian)(dian)氣股份有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、云南(nan)(nan)能(neng)源投資有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、浙(zhe)江舟山(shan)電(dian)(dian)力(li)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)等(deng)。    

 無錫跨部門溝通培訓班