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質量問題分析與解決8D法公開課

課程背景
8D又稱團隊導向(xiang)問(wen)題(ti)解決(jue)方法(fa)（team-orientedproblemsolving）、8D問(wen)題(ti)求解法(fa)（8DProblemSolving）是福特(te)公司處(chu)理問(wen)題(ti)的(de)(de)一種方法(fa)，亦適用于(yu)制(zhi)程(cheng)(cheng)能力指數低於其應(ying)有(you)值時有(you)關問(wen)題(ti)的(de)(de)解決(jue)，它提供了(le)一套(tao)符合邏(luo)輯的(de)(de)解決(jue)問(wen)題(ti)的(de)(de)方法(fa)，同時對於統計制(zhi)程(cheng)(cheng)管制(zhi)與實際的(de)(de)品質提升(sheng)架起了(le)一座橋梁。

培訓目標
了解8D的起源和背景 
具備解決問題的意識 
了解異常問題的特征 
掌握8D每一步驟的實施
學習8D每一步驟工具的運用 
掌握(wo)使用8D手法(fa)解(jie)決問題

授課對象
質量工程(cheng)師(shi)、工藝工程(cheng)師(shi)、設計(ji)工程(cheng)師(shi)、維護(hu)工程(cheng)師(shi)、生產工程(cheng)師(shi)、工程(cheng)試驗人員(yuan)、一(yi)線主(zhu)(zhu)管、領班、車間主(zhu)(zhu)管、生產主(zhu)(zhu)管等。

課程大綱
第一章8D方法概述
1.8D方法的概念定義
2.8D方法從何而來
3.8D方法使用范圍
4.8D方法的目標
5.8D的9個步驟(zou)

第二章8D方法應用精解
1.D0: 顧客問題表象
1.1問題識別
1.2問題確定
1.3時間計劃
2.D1: 成立改善小組
2.1為什么要組建團隊？
2.2 8D小組成員素質要求
2.3 8D小組人數要求
2.4 8D小組結構
2.5 8D小組格式表
2.6 8D小組建立練習
3.D2: 問題描述
3.1 “問題”的定義和識別
3.2 描述問題的工具之5WHY分析法
3.3 5WHY分析法描述案例
3.4 問題描述練習
4.D3: 制定內部抑制措施
4.1內部抑制措施的目的
4.2 內部抑制措施的實施范圍
4.3 內部抑制措施案例
4.4提問，不當內部抑制措施帶來什么后果？
4.5 練習
5.D4: 根本原因分析與驗證
5.1 失效模式與根本原因
5.2 分析根本原因可能用到的工具
5.3 根本原因演繹3步驟
5.4 產品失效分析流程
5.5 魚骨圖的使用方法
5.6 5why的使用方法
5.7 注意事項
5.8 根本原因分析結論的驗證
6.D5: *措施選擇及驗證
6.1*措施的目的
6.2*措施的依據
6.3方法總結
6.4*措施案例
6.5練習
7.D6: *措施實施
7.1 生產驗證
7.2 售后措施
7.3 問題詳細信息
7.4 改善效果確認案例
7.5 練習
8. D7: 預防措施及標準化
8.1 預防措施的目的
8.2 流程完善的內容
8.3 案例
9. D8: 恭賀小組
9.1 總結并(bing)感(gan)謝小(xiao)組成員的(de)努力

第三章8D方法演練
1．8D模版
2．以(yi)企業實(shi)際案(an)例進行實(shi)戰演練，學員(yuan)完整8D報告呈現

講師介紹
王艷榮老師
教育及資格認證
高級講師；注冊審核員、資深咨詢師；國家注冊中級質量工程師；質量總監；中國咨詢標準編寫專家組成員；中國國際汽車產業群成員;
講師經歷及專長
曾在某知名汽車企業任質量部經理/質量總監/企業運營總監超過15年
負責質量體系的建立、維護、認證，精通ISO/TS 16949質量管理體系的相關知識并具有多年的實踐經驗。
對一汽/大眾/福特汽車/通用汽車/現代汽車/江鈴汽車/北汽/南汽/福田/長安鈴木/奇瑞/長城的供方質量管理模式及其技術有很深的研究，具備近20來年的行業現場經驗。
按照顧客的要求對供應商的質量管理體系進行開發、評審，有很豐富的供應鏈管理經驗。
精通各種汽車業質量管理體系，如ISO/IATF16949、VDA6.3、福特Q1、通用BISQ、現代SQ MARK、ISO9001、ISO14001等
擅長各種質量工具培訓 APQP／DFMEA/PFMEA／CP／PPAP／MSA／SPC／QC七大手法／QFD/8D/5why/GB2828/QCC等。
擅長各種審核培訓ISO/IATF16949質量管理體系審核/過程審核/產品審核/分層審核/二方審核指導/三方審核指導。
擅長企業體系運營實際指導企業通過認證后，怎么樣將體系與企業相結合，優化流程，使企業成本降低，效益增大，管理水平提高。如ISO/IATF16949、ISO9001質量管理體系等。
同時主要研究及咨詢方向還有整合體系、供應鏈管理、性格與溝通 、優秀班組長培訓... 等。
核心競爭力
最擅長企業體系運營實際指導企業通過認證后，怎么樣將體系與企業相結合，優化流程，使企業成本降低，效益增大，管理水平提高。如ISO/IATF16949、ISO9001質量管理體系等。
企業過程優化，使業務與企業過程相符，過程為業務服務，提高企業效率。
顧客要求的識別與展開，使企業以顧客為關注焦點這個實質做到位。
企業被IATF抽中見證，如何準備見證審核，才能使企業順利通過。
顧客二方審核如何準備，三方審核如何準備，使企業能得到顧客和認證機構的贊賞。
采購與供應商的全程指導，招投標，價格制定，收發帳款的管理，現金流的控制，供應商績效的制定。
企業如何從ISO/TS16949順利過渡到IATF16949。
培訓客戶及培訓風格
王老師服務過(guo)的企業(ye)杭州鈕創(chuang)電(dian)(dian)子(zi)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)(jing)協力聯(lian)合(he)(he)電(dian)(dian)子(zi)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、常(chang)州市(shi)青龍無線電(dian)(dian)元(yuan)件(jian)(jian)廠(chang)、上海(hai)(hai)博(bo)(bo)(bo)澤(ze)電(dian)(dian)機有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(VDA6.3)、博(bo)(bo)(bo)世汽(qi)車(che)部(bu)件(jian)(jian)（長(chang)沙）有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(VDA6.3)、三枼電(dian)(dian)器(qi)(大(da)連)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、中信博(bo)(bo)(bo)海(hai)(hai)鋁(lv)業(ye)控股有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、安徽合(he)(he)力股份有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)合(he)(he)肥鑄鍛廠(chang)、嘉興杰富(fu)意精密(mi)鋼管有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、上海(hai)(hai)博(bo)(bo)(bo)幫汽(qi)車(che)技(ji)術有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(VDA6.3)、華泰汽(qi)車(che)車(che)身有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)(jing)碧(bi)水源膜科技(ji)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、滄州華通電(dian)(dian)器(qi)部(bu)件(jian)(jian)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)(jing)中鐵集(ji)團、博(bo)(bo)(bo)江金(jin)屬(shu)制品(pin)(pin)(pin)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)責任公(gong)(gong)(gong)司(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)(jing)富(fu)城(cheng)興金(jin)屬(shu)結構有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、上海(hai)(hai)康(kang)鋒(feng)金(jin)屬(shu)制品(pin)(pin)(pin)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、上海(hai)(hai)球明標準件(jian)(jian)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、德清(qing)三和塑膠(jiao)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)(jing)利富(fu)高塑料制品(pin)(pin)(pin)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)(jing)順恒達汽(qi)車(che)電(dian)(dian)器(qi)科技(ji)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)(jing)華仕(shi)納紙制品(pin)(pin)(pin)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、廊坊中捷新型建筑板材(cai)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、河(he)北(bei)(bei)(bei)星耀稀有(you)(you)(you)(you)金(jin)屬(shu)材(cai)料有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、霸(ba)州市(shi)精英五金(jin)制品(pin)(pin)(pin)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)(jing)興平偉業(ye)商(shang)貿有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)(jing)安騰(teng)勝科技(ji)有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、江蘇羽佳機械(xie)制造有(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)、等70多家企業(ye)。

質量問題分析與解決8D法公開課