国产极品粉嫩福利姬萌白酱_伊人WWW22综合色_久久精品a一国产成人免费网站_法国啄木乌AV片在线播放

職場溝通技巧培訓課程大綱

課程背景
二十一世紀最重(zhong)(zhong)要的(de)(de)是(shi)(shi)什么？ 人(ren)(ren)(ren)才？ 人(ren)(ren)(ren)才最重(zhong)(zhong)要的(de)(de)特質是(shi)(shi)什么？ 溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)能(neng)(neng)(neng)(neng)力(li)(li)！ *著(zhu)名學(xue)府普林斯(si)頓(dun)大(da)學(xue)曾對(dui)(dui)一萬份人(ren)(ren)(ren)事檔案進(jin)行(xing)(xing)分析，結果(guo)發現：“智商”、“專業(ye)技術”和(he)“經驗”只占成(cheng)功(gong)因素(su)的(de)(de)25％，其余75％決定于(yu)(yu)良好的(de)(de)人(ren)(ren)(ren)際(ji)溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)。另外(wai)一項由哈佛(fo)大(da)學(xue)就業(ye)指導(dao)小組(zu)所做的(de)(de)調查結果(guo)顯(xian)(xian)示，在(zai)(zai)被(bei)解(jie)(jie)職(zhi)的(de)(de)哈佛(fo)畢業(ye)生(sheng)(sheng)(sheng)中(zhong)(zhong)，因人(ren)(ren)(ren)際(ji)溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)不(bu)良而導(dao)致的(de)(de)占82％！ 更重(zhong)(zhong)要的(de)(de)是(shi)(shi)，高(gao)效溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)對(dui)(dui)于(yu)(yu)企(qi)(qi)業(ye)有(you)著(zhu)重(zhong)(zhong)要的(de)(de)實際(ji)意義。研(yan)究(jiu)發現，公司里來(lai)自領導(dao)層(ceng)的(de)(de)信息(xi)只有(you)20％－25%被(bei)下(xia)級知道并正確理(li)(li)解(jie)(jie)，而從下(xia)到上反饋的(de)(de)信息(xi)不(bu)超過10％！ 中(zhong)(zhong)國標桿(gan)企(qi)(qi)業(ye)聯想集團的(de)(de)創始人(ren)(ren)(ren)、“企(qi)(qi)業(ye)教父”柳(liu)傳志關于(yu)(yu)人(ren)(ren)(ren)才有(you)種(zhong)說(shuo)法：能(neng)(neng)(neng)(neng)說(shuo)不(bu)能(neng)(neng)(neng)(neng)干(gan)是(shi)(shi)傻把(ba)(ba)(ba)式(shi)，能(neng)(neng)(neng)(neng)說(shuo)不(bu)能(neng)(neng)(neng)(neng)干(gan)是(shi)(shi)假把(ba)(ba)(ba)式(shi)，能(neng)(neng)(neng)(neng)說(shuo)又能(neng)(neng)(neng)(neng)干(gan)才是(shi)(shi)真把(ba)(ba)(ba)式(shi)。這(zhe)(zhe)里的(de)(de)“說(shuo)”指的(de)(de)就是(shi)(shi)溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)能(neng)(neng)(neng)(neng)力(li)(li)。一個(ge)(ge)有(you)著(zhu)優秀溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)技巧的(de)(de)管理(li)(li)者可(ke)以有(you)效地(di)把(ba)(ba)(ba)全體(ti)員(yuan)(yuan)工凝聚在(zai)(zai)一起(qi)，搭建起(qi)企(qi)(qi)業(ye)內(nei)部的(de)(de)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)天塔；一個(ge)(ge)溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)能(neng)(neng)(neng)(neng)力(li)(li)出(chu)眾的(de)(de)員(yuan)(yuan)工不(bu)僅在(zai)(zai)日(ri)常工作中(zhong)(zhong)表現的(de)(de)更出(chu)色，而且在(zai)(zai)職(zhi)場(chang)(chang)競(jing)(jing)爭中(zhong)(zhong)會(hui)贏(ying)得(de)比他(ta)人(ren)(ren)(ren)更多的(de)(de)機會(hui)。不(bu)論對(dui)(dui)個(ge)(ge)人(ren)(ren)(ren)還是(shi)(shi)組(zu)織(zhi)來(lai)說(shuo)，溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)能(neng)(neng)(neng)(neng)力(li)(li)都(dou)是(shi)(shi)核心競(jing)(jing)爭力(li)(li)，是(shi)(shi)生(sheng)(sheng)(sheng)產力(li)(li)，是(shi)(shi)軟實力(li)(li)！ 當(dang)今時代，整個(ge)(ge)社會(hui)和(he)各個(ge)(ge)組(zu)織(zhi)內(nei)部都(dou)在(zai)(zai)迅猛發生(sheng)(sheng)(sheng)變(bian)化(hua)，沒有(you)人(ren)(ren)(ren)是(shi)(shi)孤獨的(de)(de)城堡！如何在(zai)(zai)瞬(shun)息(xi)萬變(bian)的(de)(de)環(huan)境中(zhong)(zhong)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)過有(you)效溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)*限度地(di)減少負能(neng)(neng)(neng)(neng)量(liang)、增加正能(neng)(neng)(neng)(neng)量(liang)是(shi)(shi)我(wo)們每個(ge)(ge)人(ren)(ren)(ren)都(dou)必(bi)須面對(dui)(dui)的(de)(de)課題。如何通(tong)(tong)(tong)(tong)(tong)(tong)(tong)過改善組(zu)織(zhi)結構和(he)溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)流程、提升(sheng)員(yuan)(yuan)工的(de)(de)溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)能(neng)(neng)(neng)(neng)力(li)(li)從而提高(gao)工作效率、降低生(sheng)(sheng)(sheng)產成(cheng)本是(shi)(shi)每個(ge)(ge)組(zu)織(zhi)都(dou)追(zhui)求的(de)(de)目標。 這(zhe)(zhe)門課程從實際(ji)工作需要出(chu)發，將理(li)(li)論和(he)實踐結合(he)，深入(ru)淺出(chu)地(di)講(jiang)解(jie)(jie)溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)原理(li)(li)及(ji)其應用，比如：人(ren)(ren)(ren)與人(ren)(ren)(ren)之間為什么會(hui)出(chu)現溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)障礙(ai)？常見(jian)的(de)(de)溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)誤(wu)區有(you)哪些？怎(zen)樣(yang)向(xiang)上溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)能(neng)(neng)(neng)(neng)讓自己(ji)獲得(de)更多資源和(he)支持(chi)？怎(zen)樣(yang)向(xiang)下(xia)溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)能(neng)(neng)(neng)(neng)讓團隊的(de)(de)執行(xing)(xing)力(li)(li)更強(qiang)？怎(zen)樣(yang)避免溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)中(zhong)(zhong)常見(jian)的(de)(de)問題？怎(zen)樣(yang)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)過改變(bian)溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)模式(shi)讓潛在(zai)(zai)的(de)(de)問題和(he)危機消解(jie)(jie)于(yu)(yu)無(wu)形…… 通(tong)(tong)(tong)(tong)(tong)(tong)(tong)過原理(li)(li)講(jiang)解(jie)(jie)和(he)案例分析相結合(he)，更重(zhong)(zhong)要的(de)(de)是(shi)(shi)在(zai)(zai)課堂現場(chang)(chang)討(tao)論并解(jie)(jie)決學(xue)員(yuan)(yuan)們自己(ji)提出(chu)的(de)(de)問題，這(zhe)(zhe)門課將使學(xue)員(yuan)(yuan)們在(zai)(zai)工作和(he)生(sheng)(sheng)(sheng)活中(zhong)(zhong)都(dou)獲得(de)顯(xian)(xian)著(zhu)收益。

課程收益
1、加深學員對溝通原理的了解，深化對管理溝通的認識
2、提高個人溝通技巧以及目標管理技能，提升職業素養
3、深入了解不同的溝通風格，提高對他人溝通風格的判斷力
4、學習和提升與上級、下級、平級、內外部不同客戶之間溝通的原則、技巧
5、提升搭建組織(zhi)

課程大綱
一、溝通的重要性
1. 成功者必備的領導和管理才能
2. 遠離失敗的護身法寶
3.  快速變化的社會和工作環境的要求
二、溝通的目的和作用
三、溝通的定義
1、溝通是指運用語言、文字或一些特定的非語言行為（外表、臉部表情、肢體動作），把自己的想法、要求等等表達給他人。
2、溝通四要素
3、兩種溝通渠道
四、語言溝通的四種基本型態
五、溝通的主要障礙
1、傳遞方
2、溝通渠道
3、接收方

PART II 語言溝通能力的提升
一、我們可以向禪師學習什么？
二、口頭溝通三要素
三、提升表達力的方法
四、無往不勝的說服法
五、注意措詞 五少五多
六、榜樣的啟示：德蘭修女
七、傾聽是成功的左手，說服是成功的右手
八、傾聽的目的
九、培養傾聽技巧的好處
十、傾聽不良的原因
十一、培養主動傾聽技巧
十二、適當反應，讓對方知道你正在專注地聽
十三、適時互動
十四、組織聽到的信息
十五、情緒控制
十六、察覺非語言的信息
十七、有效培養傾聽能力的六個秘訣
（空杯(bei) 去我執）

PART III 非語言溝通的藝術和技巧
一、三個因素影響溝通的有效性
二、通過表情和動作實現的溝通，稱作非語言溝通，也可以說是身體語言溝通
三、要達到最有效的人際溝通，除具備說話技巧之外，還要以下六種技巧
四、頭部動作
五、面部表情
六、手勢
七、兩腿姿勢
（柳傳志和*高管的故事）
七、距離（溝通空間）
八、眼睛溝通
眼睛是靈魂之窗。人的一切情緒、態度和感情的變化，都可以從眼睛理顯示出來。
在非語言溝通中，眼神居首位，其次才是微笑和點頭。
九、成功的溝通方式
十、善用你的姿勢、動作進行溝通
十一、善用你的手勢、面部表情進行溝通
1. 微笑可以縮短距離。
2.觀察并模仿政界或商界充滿自信，精力充沛的演說家。
3.手勢要大方、豐富以及具有美感。
十二、學習用你的聲音作為你溝通的利器
十三、注意穿著／裝飾的溝通
十四(si)、如何判斷被接受或者拒絕

PART IV 打造職場通天術
一、組織溝通的重要性
1、國外情況
2、國內情況
二、來自上司的障礙
三、來自下屬的障礙
四、向下溝通
1、創造良好的溝通情境
2、下達指令、命令的要訣
3、下屬固執己見時的化解技巧
4、怎樣批評才能讓下屬心悅誠服
五、向上溝通
1、下情不能上達的原因
2、讀懂領導是有效溝通的前提
3、如何說上司更愿聽
4、如何向上司表達不同意見
5、請示與匯報工作的技巧
6、和上級溝通時的15個建議
六、平行溝通
1、如何創造良好溝通的情境
2、平行溝通的技巧，也是跨部門溝通的成功要素

職場溝通技巧培訓課程大綱