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流程管理課程的培訓

課程背景：
幾乎所有(you)世(shi)界(jie)*的(de)(de)(de)(de)(de)(de)企業(ye)(ye)(ye)(ye)，如：GE、Motorola、IBM、豐田(tian)等，均致力于(yu)(yu)IT行(xing)(xing)業(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)改(gai)進(jin)，因(yin)為(wei)他們知道，管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)企業(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)關鍵是建立一套好的(de)(de)(de)(de)(de)(de)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)特(te)別是IT行(xing)(xing)業(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)并(bing)保證其得到(dao)切實(shi)(shi)執行(xing)(xing)。沒有(you)正式(shi)(shi)高(gao)效(xiao)(xiao)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)的(de)(de)(de)(de)(de)(de)企業(ye)(ye)(ye)(ye)，就像沒有(you)完善法律系(xi)統(tong)和(he)(he)(he)(he)(he)公共(gong)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)系(xi)統(tong)的(de)(de)(de)(de)(de)(de)社會，充滿(man)著混亂、沖突和(he)(he)(he)(he)(he)低(di)效(xiao)(xiao)率(lv)，其管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)者(zhe)更像是消(xiao)防隊(dui)員(yuan)(yuan)(yuan)(yuan)，到(dao)處救(jiu)火，窮于(yu)(yu)應付，其產品質量、生產速(su)度和(he)(he)(he)(he)(he)成(cheng)本必(bi)然會受到(dao)很(hen)大影響。建立好的(de)(de)(de)(de)(de)(de)IT行(xing)(xing)業(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)業(ye)(ye)(ye)(ye)務流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)是管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)者(zhe)的(de)(de)(de)(de)(de)(de)職責，為(wei)此，管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)者(zhe)有(you)必(bi)要(yao)掌握管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)和(he)(he)(he)(he)(he)改(gai)進(jin)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)的(de)(de)(de)(de)(de)(de)知識和(he)(he)(he)(he)(he)技(ji)術。通過(guo)(guo)(guo)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)*發展(zhan)概述部(bu)分(fen)(fen)的(de)(de)(de)(de)(de)(de)培(pei)訓(xun)，使(shi)從事(shi)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)的(de)(de)(de)(de)(de)(de)學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)了(le)解流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)的(de)(de)(de)(de)(de)(de)全(quan)貌和(he)(he)(he)(he)(he)*的(de)(de)(de)(de)(de)(de)發展(zhan)動(dong)(dong)態，如建立“流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)型”企業(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)理(li)(li)(li)(li)(li)念，*的(de)(de)(de)(de)(de)(de)IT行(xing)(xing)業(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)方法論(lun)進(jin)展(zhan)，*的(de)(de)(de)(de)(de)(de)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)優(you)化(hua)(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)技(ji)術進(jin)展(zhan)，幫助學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)站(zhan)到(dao)國際(ji)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)的(de)(de)(de)(de)(de)(de)前(qian)沿(yan)，能夠高(gao)屋(wu)建瓴地(di)(di)(di)體(ti)會企業(ye)(ye)(ye)(ye)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)化(hua)(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)*思路。同時(shi)(shi)通過(guo)(guo)(guo)本課程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)后繼沙(sha)盤模(mo)擬(ni)(ni)部(bu)分(fen)(fen)的(de)(de)(de)(de)(de)(de)培(pei)訓(xun)，一方面(mian)(mian)參與(yu)(yu)(yu)(yu)(yu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)顧(gu)問精(jing)心(xin)設計(ji)的(de)(de)(de)(de)(de)(de)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)正面(mian)(mian)范(fan)例性案例練習，使(shi)學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)迅速(su)形(xing)成(cheng)極具實(shi)(shi)戰(zhan)性的(de)(de)(de)(de)(de)(de)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)能力。另一方面(mian)(mian)，要(yao)求(qiu)參訓(xun)學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)密切聯系(xi)本職工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，分(fen)(fen)組(zu)選定本組(zu)的(de)(de)(de)(de)(de)(de)典型IT行(xing)(xing)業(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)用于(yu)(yu)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)模(mo)擬(ni)(ni)實(shi)(shi)戰(zhan)演(yan)練。管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)顧(gu)問精(jing)心(xin)設計(ji)的(de)(de)(de)(de)(de)(de)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)模(mo)擬(ni)(ni)實(shi)(shi)戰(zhan)指引，將按流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)的(de)(de)(de)(de)(de)(de)識別，診(zhen)斷，優(you)化(hua)(hua)(hua)(hua)(hua)，固化(hua)(hua)(hua)(hua)(hua)和(he)(he)(he)(he)(he)持續改(gai)進(jin)的(de)(de)(de)(de)(de)(de)實(shi)(shi)戰(zhan)順序，一步一步深入(ru)指導學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)針對(dui)學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)自(zi)己選定的(de)(de)(de)(de)(de)(de)典型自(zi)身工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)，按照工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)沙(sha)盤模(mo)擬(ni)(ni)的(de)(de)(de)(de)(de)(de)學(xue)(xue)習形(xing)式(shi)(shi)，系(xi)統(tong)全(quan)面(mian)(mian)地(di)(di)(di)模(mo)擬(ni)(ni)完成(cheng)典型自(zi)身工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)的(de)(de)(de)(de)(de)(de)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)。在學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)沙(sha)盤模(mo)擬(ni)(ni)實(shi)(shi)戰(zhan)演(yan)練過(guo)(guo)(guo)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)中，管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)顧(gu)問將針對(dui)性地(di)(di)(di)向學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)詳解流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)的(de)(de)(de)(de)(de)(de)各項(xiang)工(gong)(gong)(gong)(gong)(gong)具和(he)(he)(he)(he)(he)技(ji)巧，同時(shi)(shi)與(yu)(yu)(yu)(yu)(yu)學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)分(fen)(fen)享十(shi)五(wu)年跨國流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)生涯中的(de)(de)(de)(de)(de)(de)豐富經驗，啟(qi)發和(he)(he)(he)(he)(he)幫助學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)克服工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)沙(sha)盤模(mo)擬(ni)(ni)實(shi)(shi)戰(zhan)演(yan)練過(guo)(guo)(guo)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)中遇到(dao)的(de)(de)(de)(de)(de)(de)問題(ti)和(he)(he)(he)(he)(he)困難；由于(yu)(yu)這些問題(ti)和(he)(he)(he)(he)(he)困難與(yu)(yu)(yu)(yu)(yu)學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)的(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)密切關聯，使(shi)得管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)顧(gu)問和(he)(he)(he)(he)(he)學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)的(de)(de)(de)(de)(de)(de)互動(dong)(dong)極具針對(dui)性，能很(hen)好地(di)(di)(di)實(shi)(shi)現咨詢(xun)式(shi)(shi)培(pei)訓(xun)的(de)(de)(de)(de)(de)(de)效(xiao)(xiao)果。本課程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)采取小組(zu)深入(ru)互動(dong)(dong)式(shi)(shi)教學(xue)(xue)，精(jing)心(xin)設計(ji)的(de)(de)(de)(de)(de)(de)一系(xi)列參與(yu)(yu)(yu)(yu)(yu)式(shi)(shi)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)體(ti)驗活動(dong)(dong)，引入(ru)了(le)若(ruo)干流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)背景故事(shi)，以(yi)及采用了(le)電影剪輯和(he)(he)(he)(he)(he)情境(jing)片斷等多(duo)媒體(ti)培(pei)訓(xun)技(ji)術，力求(qiu)既緊(jin)緊(jin)扣住IT行(xing)(xing)業(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)流(liu)(liu)(liu)(liu)程(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)與(yu)(yu)(yu)(yu)(yu)優(you)化(hua)(hua)(hua)(hua)(hua)的(de)(de)(de)(de)(de)(de)核心(xin)方法和(he)(he)(he)(he)(he)技(ji)術，又營造活躍，輕松(song)和(he)(he)(he)(he)(he)積極的(de)(de)(de)(de)(de)(de)培(pei)訓(xun)氛圍。

課程形式：
演講，問題討論和個案分析。
問題討論和個案分析將與授課緊密結合。
授課現場需準備投影儀,電源拖板，學員用膠貼紙,鉛筆和練習紙,如再配有白板和白板水筆更好
采用了電影剪輯和情境片斷等多媒體培訓技術，力求既緊緊扣住培訓要點，又營造活躍，輕松和積極的培訓氛圍。
采取小組互動式(shi)教(jiao)學(xue)，學(xue)員人(ren)數不可超過(guo)35人(ren)。

課程大綱：
一、宏觀視野：流程管理的前世今生
1.流程管理“釋義”、業務流程重組“釋義”
2.“業務流程重組”在國外的產生背景
3.國外知名企業流程管理的實際案例
4.流程管理和人員精簡的關系？
5.流程管理和組織重構的關系？
6.“革命/改良”的兩條道路如何選擇？
7.3C與IT行業

二、精華技術：換個角度看問題——流程識別
1.流程梳理、優化與提升通過哪些階段來實現？
2.流程梳理階段，具體的工作開展要注意哪些問題？
3.流程工具：矩陣式流程框架
4.營銷流程只是市場部的工作嗎？
5.如何有效地識別流程，清除地區分不同層及的流程？
6.關鍵的IT行業的流程的識別
7.如何正確地使用各種流程表達工具？
8.流程工具：云圖
9.流程圖的繪制方法與標準
10.流程工具：業務流程圖
11.流程工具：流程圖量化識別
12.流程工具：職能流程圖
13.流程工具：地理流程圖

三、精華技術：尋找突破口——流程診斷與優化
1.流程優化階段，具體的工作開展要注意哪些問題？可以用到哪些工具？
2.流程管理72種技術、多種工作表格及其使用舉例
3.IT行業的戰略分解
4.流程工具：魚骨圖戰略分解法
5.流程工具：Delphi技術
6.流程工具：CSF矩陣
7.如何有效根據IT行業特點來評估現有流程，分析現狀，找出問題？
8.流程工具：企業常見問題核查單
9.流程工具：可行性與效果矩陣
10.流程工具：基于動作分類的流程增值分析工具
11.如何有效優化流程？
12.IT行業的流程工具：ESIA系統化方法
13.在設計流程的過程中，應如何考慮管理幅度？如何設計IT行業的組織結構？
14.如何有效地平衡業務過程中的授權與控制過程？
15.流程工具：頭腦風暴技術
16.進行流程的配套設計時，具體的工作開展要注意哪些問題？可以用到哪些工具？
17.IT行業的流程重設計技巧和流程使能器設計
18.根據IT行業設計流程使能器
19.流程工具：價值鏈成本時間(jian)分(fen)析圖

四、*實踐：充滿艱辛與挑戰——流程建立與優化項目實施體系
1.IT行業的流程梳理、優化與提升的各階段可能出現哪些風險以及如何防范？
2.變革中的常見阻力是什么？如何有效地實施變革？
3.流程優化方案的設計(ji)與實(shi)施和BPM幸福曲線

五、*實踐：追求卓越——流程執行與持續改進之道
1.流程的持續改進階段，具體的工作開展要注意哪些問題？
2.可以用到哪些工具？
3.觀念
4.流程化管理不是圍繞職能部門，而是圍繞核心流程而組織起來的。
5.組織
6.流程工具：UC矩陣
7.績效
8.流程工具：流程干系人分析工具
9.系統（流程E化）
10.文化
11.IT行業如何將持續改進形成一種企業的文化而非項目小組的重負？
12.流程工具：流程穿越的案例分析
13.流程工具：流程審計(ji)

六、*實踐：流程管理與企業信息化的迷思
1.IT與企業戰略如何結合 ？
2.IT規劃如何與業務運作分析結合？
3.IT規劃如何與流程優化結合 
4.信息化現狀評估與應用藍圖設計：
管理信息化現狀評估的目標、框架和方法 
IT愿景與戰略目標設計 
5.IT架構藍圖設計：應用、數據資源、基礎設施 
6.IT治理結構設計：IT的定位、IT組織、IT流程、IT人員 
7.業務轉變與信息化建設策略
8.行動計劃制定：業務轉變、信息系統、數據資源、IT治理的步調結合 ；變革管理、變革曲線及變革步驟；
9.IT規劃之后
10.案例分析：集團客(ke)戶爭取流(liu)程的IT規(gui)劃(hua)

流程管理課程的培訓